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Q: Where
does Autograph-Sports.com get
its autographs? |
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A: We mostly
purchase autographs from reputable
dealers, and other collectors
who get them in person, either
through spring training, games,
signings, and hotels.
We also have several members
of our company who obtain
items in person themselves.
A lot of the higher-end items
we have on the site are obtained
through paid autograph signings,
and in-person appearances
at trade shows, events, and
private signings. We also
buy high-end dealer lots,
and entire collections from
reputable dealers in the industry.
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Q: Do
you give out Certificates of
Authenticity with purchases?
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A: Yes, all
items we sell come with a certificate
of authenticity from Autograph-Sports.com.
The Certificate of Authenticity
is our lifetime guarantee on
an item's authenticity. If there
is EVER a question of authenticity,
please send the item back to
us undamaged for a FULL refund.
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Q: Do
you have any money back guarantee
in case I am not satisfied? |
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A: We have
a 100% Satisfaction Guarantee.
If you are not 100% Satisfied
with your purchase, return your
item back to us undamaged within
60 days for a full refund, no
questions asked.
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Q: How
can I check the status of my
order? |
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A: You can
check the status of your order
by clicking
here. If
you would like to know if your
item has been shipped, this
page will help you find the
answer. You will also be able
to complete the payment portion
of your order, if payment has
not been completed yet.
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Q: How
long does it take to receive
my order? |
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A: We try
to ship all items within 3-4
days of payment being received.
You can expect to receive your
items one week from completing
payment.
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Q: Can
I place an order over the phone? |
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A: If you
would like to place an order
over the phone, you can call
us at: (212) 766-2610.
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Q: Where
is your company located? |
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A:
We have an office
located on Morris Avenue
in Union, New Jersey.
The address is:
2810 Morris Avenue, Suite
301
Union, NJ 07083
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Q: Can
I get an item shipped to a different
place rather than my billing
address? |
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A:
Yes, during checkout,
you may enter a different
shipping address so that
you can ship to someone
or someplace else.
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Q: Do
you sell items on EBAY? Do you
have a company EBAY Store? |
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Q: Do
you accept Payment by Credit
Card?
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A: Autograph-Sports.com
is proud to announce that
we have partnered with Verisign
to allow you to make immediate
payment by any major credit
card over a secure Internet
connection.
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Q: Do
you accept Payment by Paypal?
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A: We
do accept payment for your
order via Paypal.
Paypal also has a secure server
and allows you to place your
credit card information without
worry or hassle. You will
have to sign up with Paypal's
website to use your credit
card, but it only takes 5
minutes. Existing members
of Paypal will be familiar
with the easy interface that
Paypal provides.
Our Paypal Email
Address is:
Purchases@autograph-sports.com
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Q: Do
you accept Checks or Money Orders?
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A: Please
note, we are accepting checks
and money orders through a
new address If you would like
to make payment by Check or
Money Order,
Please
make payable to:
Autograph-Sports.com
Please
send to:
Autograph-Sports.com
2810 Morris Avenue, Suite
301
Union, NJ 07083
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Q: How
much is Shipping and Handling?
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A: Shipping
and Handling cost vary with
the size and weight of the
item. To see exactly how much
shipping costs are, proceed
to checkout with the item(s)
you want in the shopping cart.
We have several possible
shipping methods available,
the price is based on the
weight of the item, and your
shipping preference. All final
shipping prices will be given
to you upon checkout.
ORDERS
to the UNITED STATES
USPS Priority
Mail
USPS Express Mail
UPS Ground
UPS 2nd Day Select
UPS 3rd Day Air
ORDERS
to CANADA
USPS Global
Priority Mail
UPS Select Service
ALL
OTHER INTERNATIONAL ORDERS
(All
other countries outside U.S.
and Canada)
USPS Global Priority
Mail
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Q: I
would like to receive my order
urgently; do you have expedited
service available?
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A: We
do ship items to other countries
outside the U.S. We use U.P.S.
And the United States Postal
Service to ship items exclusively.
We have several possible
shipping methods available;
the price is based on the
weight of the item, and your
shipping preference. All final
shipping prices will be given
to you upon checkout.
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Q: I
need to pay for an order; where
do I go?
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A: If
you would like to pay for
an order you already placed,
you may complete payment by
clicking
here.
You were also sent details
via email, on directions to
complete payment. Check your
email for the link to complete
payment for your order.
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Q: Do
you ship to Canada? Or other
countries besides the United
States? What about larger items?
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A: We
do ship items to other countries
outside the U.S. We use U.P.S.
And the United States Postal
Service to ship items exclusively.
We have several possible
shipping methods available,
the price is based on the
weight of the item, and your
shipping preference. All final
shipping prices will be given
to you upon checkout.
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Q: Can
I combine shipping if I also
place an order on another of
your websites? |
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A: If you
would like to combine shipping
on multiple orders, please email
us before hand. We can usually
combine shipping for multiple
orders.
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Dealer,
Bulk, and B2B Sales |
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Q: Do
you have athletes come in for
private signings? |
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A: We do
attend a great many trade shows
where athletes attend and sign
items for a fee. We will announce
private signings through our
newsletter, and have details
posted on our website should
we have a private signing done
in house. We often will be able
to give you a chance to pre-order
items to be signed at those
events.
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Q: Does
Autograph-Sports attend as a
vendor any trade shows or card
shows? |
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A: Yes,
we are scheduled to attend
several shows this year.
Make sure you subscribe to
the Free
Email Newsletter
to find out dates we are going
to appear.
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Q: Do
you have any printable catalogs
available? I would be interested
in receiving one... |
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A: As of
now, we only offer catalogs
by request via email. In the
future, we will have them available
for you to download and print.
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Q: I
would like to know more about
discounts for bulk purchases?
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A: Please
email Info@Autograph-Sports.com
for more information.
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Q: Do
you take want lists? |
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A: Yes,
You can send your want list
to:
Info@Autograph-Sports.com
If we do not have the items
in stock, we might still be
able to help you find the
items you are looking for.
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Q: Can
you help me place an order?
My computer is having problems... |
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A: Yes, if
you are having problems placing
an order, we might be able to
help. Contact
us via phone
or email, and we will try to
help you complete your order.
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Q: I
am looking for an item, can
I check if you have it? |
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A: Yes,
You can send your want list
to:
Info@Autograph-Sports.com
If we do not have the items
in stock, we might still be
able to help you find the
items you are looking for.
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Q: Can
I purchase items that are listed
on your other website, Autograph-Cards.com?
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A: Yes, while
you can obviously purchase all
Autograph-Sports.com items on
this site, you can also purchase
items from our other website,
Autograph-Cards.com using our
Advanced
Search Feature.
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Q: How
often do you list new autographs? |
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A: We
list new autographs approximately
one a month.
Make sure you subscribe to
the Free
Email Newsletter
to find out about new inventory
updates.
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Q: How
can I sign up to win Free Autographs? |
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A: Click
here to subscribe to the Free
Drawing
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Q: Do
I have to sign up for the free
drawing every month to be eligible?
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A: No, you
only have to sign up once.
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Q: How
can I get updates on a regular
basis? |
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A: Make sure
you subscribe to the Free
Email Newsletter
to get all updates from us.
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Q: Do
you have a link exchange program? |
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A: Click
Here for
our Links program
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Q: What
if I want to recommend Autograph-Sports.com
or one of its products to a
friend or coworker? Do you have
an easy way to do that? |
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A: On every
page on our website, you will
see a feature on the bottom
left of each page that allows
you to email this page to a
friend. Follow the quick and
easy steps there to email your
friend or coworker about an
item.
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Q: How
do I bookmark individual pages
of your site? |
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A: On every
page on our website, you will
see a feature on the bottom
left of each page that allows
you to add the page to your
favorites and "bookmark"
the page.
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Features
Between Websites |
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Q: I
signed up already on Autograph-Cards.com,
do I have to sign up again on
Autograph-Sports? |
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A: No.
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Q: Can
I combine shipping if I also
place an order on Autograph-Cards.com
or on the EBAY store? |
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A: If you
would like to combine shipping
on multiple orders, please email
us before hand. We can usually
combine shipping for multiple
orders.
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Q: I
am having technical problems
on the site. What should I do?
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A: We
will fix it. Please email
details of the problem to:
Info@autograph-cards.com
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Q: My
Paypal Account and/or Credit
Card does not work? Can I pay
via another payment method? |
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A: Verisign
takes care of our credit card
processing. If you have a
problem where your card is
not working, please first
try another payment method.
If that doesn't work, you
may still be able to pay for
your item using check or money
order.
Please see our Payment
Methods Section
for more details.
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Q: What
if you didn't answer my question?
I Have a question and want to
contact Autograph-Sports.com
directly? |
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A: We
will try to answer it. Please
Contact
us at:
Info@autograph-cards.com
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