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Home > Frequently Asked Questions - Autograph-Sports.com

 

Information and Policies

 
 
Frequently Asked Questions

1.) How do I return or exchange an item
2.) Is my personal information safe when I shop at Autograph-Sports.com?
3.) How much is shipping?
4.) Can I track my order?
5.) Will you charge sales tax on my order?
6.) Can I cancel my order after it has been placed?
7.) How will I know my order has been received?
8.) What if I did not receive a confirmation email?
9.) What payment methods do you accept?
10.) Will my login work on your Non-Qwebstores related sites?
11.) Do items sell out? How do I know if you have an item in stock?
12.) I have a question you haven't answered.
13.) Where does Autograph-Sports.com get its autographs?
14.) Do you give out Certificates of Authenticity with purchases?
15.) Do you have any money back guarantee in case I am not satisfied?
16.) How can I check the status of my order?
17.) Can I place an order over the phone?
18.) Where is your company located?
19.) Can I get an item shipped to a different place rather than my billing address?
20.) Do you sell items on other third party sites such as Amazon or Buy.com?
21.) I would like to receive my order urgently, do you have expedited service available?
22.) Do you have athletes come in for private signings?
23.) Does Autograph-Sports attend as a vendor any trade shows or card shows?
24.) Do you have any printable catalogs available? I would be interested in receiving one...
25.) I would like to know more about discounts for bulk purchases?
26.) Do you take autographed card want lists?
27.) Can you help me place an order? My computer is having problems...
28.) I am looking for an item, can I check if you have it?
 
 
 
1.) How do I return or exchange an item

We have a return policy that should answer your question. Please click here for full details on how to Return an item.
 
 
 
2.) Is my personal information safe when I shop at Autograph-Sports.com?

We understand that you care how information about you is shared and used. We value your privacy and therefore guarantee that all of the information you give to us will be kept private and not sold, rented or loaned to any third party. We want your shopping experience to be pleasurable, enjoyable and worry-free! Please also see our Privacy Policy.
 
 
 
3.) How much is shipping?

Shipping depends on the total weight and destination zip code of your order and shipping options you choose. To see exactly how much shipping costs are, you can calculate the shipping with the item(s) you want in the shopping cart. We carry items from many manufacturers and ship your items from the closest warehouse to save you money. UPS Shipping is calculated from the warehouse closest to you automatically.

We have several possible shipping methods available; the price is based on the weight of the item, and your shipping preference. All of our orders are shipped via UPS. Most sports memorabilia orders can be shipped out through the US Postal Service. All final shipping prices will be given to you before checkout.

Please note..**
1. We can only ship items via UPS to the United States and Canada.
2. We can not ship any UPS packages to a P.O. Box.

See our Shipping Policy for additional information and or restrictions.
 
 
 
4.) Can I track my order?

Yes. Please allow up to 3-5 business days for processing and to prepare your item for shipping. After that your tracking number will be automatically emailed to you.

Once the tracking information and any other shipment information is in our system it will become available for you to view yourself by clicking the button on the top of the page called "Order Status" or simply by Clicking Here.

If you do not receive shipping information and would like to check the status of your order, you are welcome to call our office at 908-258-7228 or Contact Us by email and we can provide you with the status of your order.
 
 
 
5.) Will you charge sales tax on my order?

Sales in New Jersey only are subject to a 7% sales tax.
 
 
 
6.) Can I cancel my order after it has been placed?

Once we receive your order and payment has been completed we send it to the warehouse for processing. Unfortunately, once your item has been shipped your order can no longer be cancelled. Therefore, if you need to change or cancel your order for any reason, please call us as soon as you can. Items vary in length of time needed for processing so we cannot guarantee that you will be able to cancel it.
 
 
 
7.) How will I know my order has been received?

After placing an order you will receive an email shortly as a confirmation. Please hold on to this email in the event you need to contact us with questions about your order. If you are uncomfortable placing an order online simply call our office at (908) 258-7228 and we will be happy to assist you.
 
 
 
8.) What if I did not receive a confirmation email?

First check your junk or spam email box. Because the email is coming from customer-service@qwebstores.com, some email programs will automatically sort it into your junk mail folder. If you still did not receive an email please give us a call so we can make sure your email address is correct. Sometimes emails get lost and just need to be sent again.
 
 
 
9.) What payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover, as well as PayPal, Checks and Money Orders.
 
 
 
10.) Will my login work on your Non-Qwebstores related sites?

Logins and saved accounts are new features of our QWebstores website software. Your QWebstores login is only usable on websites using our new QWebstores platform. That currently consists of 6 of our websites, Qwebstores.com, AgilitySportingGoods.com and ToysGamesAndFun.com along with Autograph-Sports.com, Autograph-Supply.com and Team-Superstore.com.

Unfortunately, our software doesn't support saved accounts on our other Autograph-Cards, LLC websites. We are looking at upgrading the software to support your logins on our other sites sometime in the future.

When we do, you will be able to use the login you create on QWebstores to access these sites as well.

Here is a breakdown of which sites currently allow saved accounts.
-----------------------------
Qwebstores.com (Yes)
AgilitySportingGoods.com (Yes)
ToysGamesAndFun.com (Yes)
Autograph-Cards.com (No)
Autograph-Sports.com (Yes)
Autograph-Supply.com (Yes)
Sport-Cards.net (No)
Team-Superstore.com (Yes)
 
 
 
11.) Do items sell out? How do I know if you have an item in stock?

Items do sell out. If an item is marked "out of stock" it will be marked on our website as such or it will be removed from our website. At that point, the website will not allow you to purchase the item.

If the item is available on our site then we have that item listed in our system as in stock. While we try to stay 100% accurate, due to the large amount of products we offer, we can not promise whether an item is in stock until going to ship out your item or checking directly with the warehouse in which your item will be shipped from. If something you purchased is out of stock, one of our customer service representatives will contact you within 1-2 business days from the order. If you ever have a question in regards to our stock level, feel free to Contact Us and we will check for you.
 
 
 
12.) I have a question you haven't answered.

Please email or call us by contacting us.
 
 
 
13.) Where does Autograph-Sports.com get its autographs?

We mostly purchase autographs from reputable dealers, and other collectors who get them in person, either through spring training, games, signings, and hotels.

We also have several members of our company who obtain items in person themselves. A lot of the higher-end items we have on the site are obtained through paid autograph signings, and in-person appearances at trade shows, events, and private signings. We also buy high-end dealer lots, and entire collections from reputable dealers in the industry.
 
 
 
14.) Do you give out Certificates of Authenticity with purchases?

Yes, all items we sell come with a certificate of authenticity from Autograph-Sports.com. The Certificate of Authenticity is our lifetime guarantee on an item's authenticity. If there is EVER a question of authenticity, please send the item back to us undamaged for a FULL refund.
 
 
 
15.) Do you have any money back guarantee in case I am not satisfied?

We have a 100% Satisfaction Guarantee. If you are not 100% Satisfied with your purchase, return your item back to us undamaged within 60 days for a full refund, no questions asked.
 
 
 
16.) How can I check the status of my order?

You can check the status of your order by clicking here. If you would like to know if your item has been shipped, this page will help you find the answer. You will also be able to complete the payment portion of your order, if payment has not been completed yet.
 
 
 
17.) Can I place an order over the phone?

If you would like to place an order over the phone, you can call us at: (908) 258-7228.
 
 
 
18.) Where is your company located?

We have an office located on Morris Avenue in Union, New Jersey.

The address is:
2810 Morris Avenue, Suite 301
Union, NJ 07083
 
 
 
19.) Can I get an item shipped to a different place rather than my billing address?

Yes, during checkout, you may enter a different shipping address so that you can ship to someone or someplace else. 
 
 
 
20.) Do you sell items on other third party sites such as Amazon or Buy.com?

Yes, we have partnered with several marketplaces including Amazon.com, Buy.com, and Sears.com
 
 
 
21.) I would like to receive my order urgently, do you have expedited service available?

Yes, we have expedited shipping services available for most products.
 
 
 
22.) Do you have athletes come in for private signings?

We do attend a great many trade shows where athletes attend and sign items for a fee. We will announce private signings through our newsletter, and have details posted on our website should we have a private signing done in house. We often will be able to give you a chance to pre-order items to be signed at those events.
 
 
 
23.) Does Autograph-Sports attend as a vendor any trade shows or card shows?

Yes, we are scheduled to attend several shows this year.

Make sure you subscribe to our email updates to find out dates and locations that we are going to appear.
 
 
 
24.) Do you have any printable catalogs available? I would be interested in receiving one...

Due to the constantly changing status and size of our inventory, we have decided to not have a print catalog as it would be out of date as soon as we go to print it. Please check our websites for all current products and inventory levels.
 
 
 
25.) I would like to know more about discounts for bulk purchases?

We have a Dealer Direct website for bulk purchasing and team sales. Please sign up at QWeb-Direct.com if you have a valid resale certificate for your company. If you do not have a valid reseller's certificate, please give us a call during normal business hours and request information on our Bulk Sales Programs.
 
 
 
26.) Do you take autographed card want lists?

We no longer accept autographed card want lists. Please check our website for our current inventory.
 
 
 
27.) Can you help me place an order? My computer is having problems...

Yes, of course. Please give us a call and we will be glad to help. Our customer service team can be reached furing normal business hours at 908-258-7228.
 
 
 
28.) I am looking for an item, can I check if you have it?

We do have access to thousands of products that we haven't even listed. Often times we can try to help you find something if we do not have it since we have very good relationships with many of the manufacturers listed on our website. If you would like to know if we have something available, please contact us and we will be glad to help.
 
 
 
 
 
     
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